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Discuss Your Needs

How do I get my first plan?

Once your access to the NDIS is confirmed, you and/or your nominee will be contacted by a representative of the National Disability Insurance Agency (NDIA) to have a planning conversation.

Most people’s first plans will be completed over the phone, through a planning conversation between the participant (and/or their nominee) and an NDIA representative about their existing supports, needs and main goals.

If you are not able to complete your planning conversation over the phone or are not in a position to do so, the NDIS will make alternative planning arrangements.

Everyone will have the same access to supports and services irrespective of how their planning conversation takes place.

Once in the NDIS, your plan will be reviewed every 12 months, including your first plan. If your circumstances or needs change you can talk to us about having your plan reviewed at any stage.

Start planning

You can start thinking about your goals for the future and what services you and your family might need to reach those goals. Download Caring Hands NDIS Planning Work Book, it’s an easy-to-use guide designed to help you do this. You can also view the Supporting Families & Carers – My NDIS Plan Pathway Booklet. Talk through with your family and any carers who already support you about what’s missing in your current support, activities and plans, your quality of life. Get a better idea of what you believe you need and what will work for you, your family and carers.

What if I already receive support?

If you already receive support from a State or Territory government disability program, there are agreements in place which may mean you qualify to directly enter the Scheme.

In this event, you will be contacted by an NDIA representative when it is time to transition from your existing program to the Scheme and develop your first plan.

Your existing supports and services will continue until you have an NDIS plan. The NDIS will use the information about your existing disability supports to begin to develop your first plan.

An NDIA representative will then have a conversation with you and/or your nominee to consider any gaps or unmet needs in your current supports and how they link to your goals.

This process ensures a timely and orderly entry to the NDIS where you can gain access to the Scheme and activate your first plan quickly. It also limits the need for you to ‘re-tell your story’ in developing your first plan.

The NDIS funds reasonable and necessary support

For a support to be funded it needs to be linked to an outcome you have identified in your plan and it also must:

• Be associated with day-to-day living and activities that increase your social or economic participation
• Be a resource or piece of equipment, such as wheelchair, assistive technology or home and car modifications, to help you live an ordinary life
• Help you build the skills you need to live the life you want, such as opportunities to work, further your education, volunteer or learn something new.